Veterinaryemergencygroupst
Customer Experience Coordinator - Midlothian, VA
Midlothian, Virginia, United States. Posted a month ago
The role
You will define the customer experience through service and participation. You will manage customer communications and provide guidance on financial options and end-of-life decisions.
What you will do
- Greet every customer with warmth and urgency in person, over the phone, or online
- Oversee all customer communications and route urgent medical calls to a doctor
- Deliver personalized experiences and find ways to say yes to customer needs
- Listen with empathy and resolve concerns quickly
- Keep nursing team and doctors updated on customer needs
- Provide confidential, compassionate guidance on financial options and end-of-life decisions
- Process payments accurately
- Follow up with customers after visits
- Celebrate and capture special moments with permission
Required qualifications
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communicator
- Strong multitasker
- High emotional intelligence
- Adaptable and amenable in high stakes environments
- Willing to work in a noisy environment with strong or unpleasant odors
- Work well in a fast-paced environment with people from all backgrounds and different personality types
Benefits
- Competitive compensation
- 401K match
- Comprehensive health and wellness benefits starting on day one
- QPR training
- Access to free therapy or counseling
- Potential equity after one year of full time, active employment
- VEG-created clinical and leadership programs
- Unlimited ER CE + travel stipend
- $2,500/year travel stipend for full-time credentialed VEGgies
- $1,000/year travel stipend for full-time uncredentialed VEGgies
- Clinical student loan repayment
- Paid parental leave up to 12 weeks at 100% of regular salary
About the company
VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide that are open 24/7, 365 days a year.