Customer Experience Coordinator (Per Diem) - Maple Grove, MN

The role

The Customer Experience Coordinator defines the customer experience through service and participation. You will greet customers, manage communications, and provide guidance on financial options and end-of-life decisions.

What you will do

• Greet every customer with warmth and urgency in person, over the phone, or online
• Oversee all customer communications and route urgent medical calls to a doctor
• Deliver personalized experiences and find ways to say yes to customer needs
• Listen with empathy and resolve concerns quickly
• Keep nursing team and doctors updated on customer needs
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately
• Follow up with customers after visits
• Celebrate and capture special moments with permission

Required qualifications

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized, with strong attention to detail
• Strong communication skills
• Ability to multitask and thrive amid chaos
• High emotional intelligence
• Adaptable and amenable in high stakes environments
• Problem solving skills and a focus on innovation
• Willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis

Benefits

• Competitive compensation
• Flexible work schedules
• Generous employee referral program
• Comfy scrubs
• Cool VEG swag
• Food in the fridge

About the company

VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide that are open 24/7, 365 days a year.