Veterinary Assistant Shift Lead - Cambridge, MA

The role

The Veterinary Assistant Shift Lead manages the rhythm and flow of each shift to ensure patients receive top-tier care. This role involves managing daily workflow, coordinating team breaks, and providing on-the-floor coaching.

What you will do

• Keep a clear pulse on patient status, team bandwidth, and shift-wide needs
• Manage daily workflow and help the team pivot when the unexpected hits
• Ensure shift roles are assigned and adapted as needed
• Jump in on the floor when help is needed
• Coordinate breaks, assist with conflict resolution, and model calm under pressure
• Lead shift transitions, team huddles, and start/end-of-day wrap-ups
• Communicate clearly, direct questions appropriately, and elevate key issues
• Help the team turn downtime into learning time
• Flag incidents or notable events with a mindset of transparency and growth
• Work with hospital leadership on coverage, call-outs, and ongoing coaching

Required qualifications

• 1+ years of experience in a veterinary technician or assistant role
• Strong grasp of clinical workflow and team dynamics
• Confidence in navigating floor operations while guiding others with empathy
• Excellent communication and conflict resolution skills
• Flexibility and a willingness to step in wherever needed
• Leadership instincts, an ownership mindset, and a desire to grow professionally
• Basic computer skills, comprehension of practice management software and electronic medical record keeping
• Excellent communicator when collaborating with pet parents and your team
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor
• Ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors

Nice to have

• Credentialed Veterinary Technician (CVT, RVT, LVT, LVMT) or enrolled in the VEG Credentialing Support Program
• experience in emergency or specialty medicine

Benefits

• Competitive compensation ($22-$54/hr), including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including medical, dental, and vision coverage
• QPR training
• access to free therapy or counseling
• equity after one year of full time, active employment with VEG
• VEG-created clinical and leadership programs
• unlimited ER CE + travel stipend
• $2,500/year travel stipend for full-time credentialed VEGgies
• $1,000/year travel stipend for full-time uncredentialed VEGgies
• Clinical student loan repayment
• Paid parental leave: up to 12 weeks at 100% of regular salary
• inclusive fertility and family-building care

About the company

VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide open 24/7, 365 days a year.