Customer Experience Coordinator - Chandler, AZ

Chandler, Arizona, United States. Posted 14 days ago

The role

The Customer Experience Coordinator defines the customer experience through service and participation. You will manage customer communications, resolve concerns, and provide guidance on financial and end-of-life decisions.

What you will do

Greet every customer with warmth and urgency in person, over the phone, or online
Oversee all customer communications and route urgent medical calls to a doctor
Deliver personalized experiences and find ways to say yes to customer needs
Listen with empathy and resolve concerns quickly
Keep nursing team and doctors updated on customer needs
Provide confidential, compassionate guidance on financial options and end-of-life decisions
Process payments accurately
Follow up with customers after visits
Celebrate and capture special moments with permission

Required qualifications

2+ years of experience in a customer service role
Advanced knowledge in computer programs and practice management software
Highly organized, with strong attention to detail
Strong communicator
Strong multitasker
High emotional intelligence
Adaptable and amenable in high stakes environments
Willing to work in a noisy environment with strong or unpleasant odors
Availability to work nights, weekends, and holidays on a rotating or as needed basis

Benefits

Competitive compensation, including base and 401K match
Comprehensive health and wellness benefits that start on day one
QPR training
Access to free therapy or counseling
Potential equity after one year of full time, active employment
VEG-created clinical and leadership programs
Unlimited ER CE + travel stipend
$2,500/year travel stipend for full-time credentialed VEGgies
$1,000/year travel stipend for full-time uncredentialed VEGgies
Clinical student loan repayment
Paid parental leave, up to 12 weeks at 100% of regular salary
Inclusive fertility and family-building care

About the company

VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide open 24/7, 365 days a year.