Veterinary Operations Lead - Gaithersburg, MD

The role

You will drive the customer-focused experience and triage while handling day-to-day hospital operations. You will manage inventory, maintain the facility, and empower your team to deliver care to pets and their families.

What you will do

• Drive customer-focused experience and triage
• Perform general hospital maintenance including cleaning, laundry, and stocking
• Provide customer assistance including phone inquiries and greeting customers
• Ensure accurate entry of customer/patient information and payment processing
• Facilitate cash drawer reconciliation and oversee EOD processes
• Confirm front desk coverage
• Train and monitor new hires in daily front desk processes
• Oversee inventory counts, audits, and controls
• Maintain spend within budget set by the hospital manager
• Develop and maintain contacts for vendors and maintain invoice logs

Required qualifications

• 1-2+ years of supervisory experience
• Ability to stand for prolonged hours, kneel, and work on the floor
• Ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis
• Work well in a fast-paced environment with people from all backgrounds and different personality types

Nice to have

• Prior experience with animals in a veterinary environment
• Knowledge of Infinity/ImproMed

Benefits

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one
• QPR training
• Access to free therapy or counseling
• Potential equity after one year of full time, active employment
• VEG-created clinical and leadership programs
• Unlimited ER CE + travel stipend
• $2,500/year travel stipend for full-time credentialed VEGgies
• $1,000/year travel stipend for full-time uncredentialed VEGgies
• Clinical student loan repayment
• Paid parental leave, up to 12 weeks at 100% of regular salary
• Inclusive fertility and family-building care

About the company

VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide that are open 24/7, 365 days a year.