Intern IT Support Specialist I - White Plains, NY

The role

You will support hospital locations and internal operations through IT infrastructure exposure, technical support, and project work. The role involves hands-on tasks including hardware setup, user onboarding, and assisting with field deployments.

What you will do

• Complete internal IT LMS training focused on Okta, JAMF, and ServiceNow.
• Assist with large meeting preparation including audiovisual equipment and room configuration.
• Participate in daily ticket huddles.
• Fulfill and manage low-risk ServiceNow requests.
• Shadow and support user onboarding and laptop configurations.
• Assist with hardware setup for new hospitals.
• Join vendor alignment meetings regarding network, ISP, and low-voltage planning.
• Shadow and support an IT Field Agent on a site setup.
• Contribute to Apple hardware repairs.
• Begin work on low-level Engineering tickets.

Required qualifications

• A strong interest in IT support systems, infrastructure, or engineering.
• Basic familiarity with macOS hardware setups.
• Eagerness to learn and apply concepts in a real-world environment.
• Strong communication skills.
• Willingness to collaborate with different teams.
• Comfort with hands-on work, from preparing hardware to participating in on-site field visits.

Benefits

• Comprehensive health and wellness benefits that start on day one
• Access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary
• Inclusive fertility and family-building care
• Unlimited PTO
• Employee referral program
• Casual office attire
• Ability to bring your fur baby to work
• VEG swag
• Food in the fridge
• Free lunches twice a week
• Company laptop and a monthly cell phone reimbursement

About the company

VEG was born in 2014 with a mission to help people and their pets by fixing the ER experience. They operate hospitals nationwide open 24/7/365.