Veterinary Receptionist

The role

This person will greet and check in clients and patients and manage a multi-line telephone system. They will also perform client check-out and maintain electronic medical records.

What you will do

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details
• Answer and manage a multi-line telephone system
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions
• Maintain accurate electronic medical records (EMR)
• Coordinate with veterinarians, veterinary technicians, and support staff
• Maintain cleanliness and organization of the reception area and waiting room

Required qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills
• Strong verbal and written communication skills
• Comfortable handling animals of varying sizes, breeds, and temperaments

Nice to have

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship
• Professional development opportunities

About the company

Riverbank Animal Hospital is a full-service veterinary clinic in Kinston, North Carolina. Led by Dr. Julie Garren, the team offers medical, surgical, and dental services for small animals.