Veterinary Receptionist

The role

The Veterinary Receptionist serves as the primary point of contact for clients and pets. This role involves administrative tasks and client interactions in a clinical setting.

What you will do

• Greet and check in clients and patients
• Verify and update medical records
• Confirm appointment details using practice management software
• Answer and manage a multi-line telephone system
• Respond to inquiries regarding appointments, prescriptions, and vaccinations
• Perform client check-out and process payments
• Explain invoices and schedule follow-up appointments
• Communicate medical information and care instructions
• Maintain accurate electronic medical records
• Coordinate with veterinarians and support staff

Required qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills
• Strong verbal and written communication skills
• Comfortable handling animals of varying sizes, breeds, and temperaments

Nice to have

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities

About the company

Veterinary Practice Partners is seeking a skilled and compassionate Veterinary Receptionist.