Lead Veterinary Receptionist

The role

The Lead Client Service Representative will lead and mentor the front desk team at East Greenbush Animal Hospital. This role involves managing workflows, coordinating appointments, and ensuring exceptional client experiences.

What you will do

• Deliver outstanding, compassionate client service and set the tone for the front desk
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
• Assist with training and onboarding new front desk team members
• Resolving conflicts among front desk staff members
• Screening telephone calls and assisting Practice Manager with escalated calls
• Ensure accurate scheduling, check-in/check-out, and client communication
• Maintain strong knowledge of hospital services, policies, and pricing
• Support daily workflow by communicating effectively with doctors, technicians, and management
• Help ensure phones, emails, and online requests are handled promptly and consistently
• Ensure accurate invoicing, estimates, and payment processing

Required qualifications

• 2 years of veterinary experience is required
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• A genuine love for animals and a desire to contribute to their well-being

Nice to have

• Proficiency in veterinary software systems is a plus

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

About the company

East Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded in 2003. It is a full-service animal hospital located at the gateway to the Adirondacks.