Veterinary Receptionist

The role

This person will greet and check in clients and patients at the front desk. They will manage telephone systems, process payments, and support clinical staff to ensure efficient daily operations.

What you will do

• Greet and check in clients and patients at the front desk
• Collect intake information and confirm appointment details
• Answer and manage a multi-line telephone system
• Perform client check-out including payment processing and scheduling
• Provide customer service to clients experiencing anxiety or distress
• Perform accurate data entry and maintain organized records
• Communicate effectively with clinical staff
• Maintain a clean, organized, and welcoming reception and waiting area

Required qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office
• Comfortable learning new software and workflows
• Reliable, punctual, and professional
• Ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Nice to have

• Experience in a veterinary clinic, animal care facility, or medical office
• Familiarity with veterinary or medical terminology
• PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet)

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship
• Professional development opportunities
• Employee pet discount

About the company

West Side Pet Clinic, established in 2014 in Buffalo, NY, provides high-quality, affordable wellness care for dogs and cats. It is an AAHA-accredited clinic.