Lead Veterinary Receptionist

The role

The Lead Veterinary Receptionist will lead and mentor the front desk team at Bucksport Veterinary Hospital. This role involves coordinating appointments, managing client service, and supporting hospital workflow.

What you will do

• Deliver outstanding, compassionate client service
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
• Assist with training and onboarding new front desk team members
• Resolving conflicts among front desk staff members
• Screening telephone calls and assisting Practice Manager with escalated calls
• Ensure accurate scheduling, check-in/check-out, and client communication
• Maintain strong knowledge of hospital services, policies, and pricing
• Support daily workflow by communicating with doctors, technicians, and management
• Help ensure phones, emails, and online requests are handled promptly
• Ensure accurate invoicing, estimates, and payment processing

Required qualifications

• At least 2 years of veterinary experience
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• A genuine love for animals and a desire to contribute to their well-being

Nice to have

• Proficiency in veterinary software systems

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

About the company

Bucksport Veterinary Hospital is a full-service small-animal practice dedicated to keeping pets healthy and happy for life. The team focuses on integrity, teamwork, and personalized, quality care.