Customer Service Representative & Veterinary Assistant

The role

This person will act as a Client Service Representative and cross-trained Veterinary Assistant. They will manage client communications and workflows while assisting the medical team with patient handling and clinical duties.

What you will do

• Take ownership of the client service experience.
• Develop, organize, and refine CSR workflows, protocols, and SOPs.
• Create a roadmap for efficient front-desk flow.
• Keep communication organized between clients, CSR team, veterinary assistants, and doctors.
• Manage client communication, appointment scheduling, phone calls, check-ins, checkouts, and follow-ups.
• Support client education regarding pets care plans.
• Assist the medical team with appointments, patient handling, treatments, and clinical duties.
• Prepare exam rooms and maintain a clean, organized hospital.
• Support efficient patient flow.
• Work collaboratively with doctors, technicians, assistants, and CSRs.

Required qualifications

• Strong organizational skills.
• Excellent communication skills.
• Friendly demeanor.
• Positive, team-focused attitude.
• Initiative and willingness to take ownership.
• Leadership skills.
• Flexibility to work in both front-desk and clinical support roles.
• Commitment to professionalism, accountability, teamwork, and a no-gossip culture.
• Passion for high-quality veterinary medicine and client education.

Nice to have

• Previous experience as both a Client Service Representative and a Veterinary Assistant

About the company

Epic Tails Veterinary Clinic is a new hospital looking to build something special with a team that supports one another and practices Platinum Standard Medicine.