Lead Veterinary Technician

The role

The Lead Veterinary Technician provides skilled care to patients and service to clients. This role manages technician and doctor workflow and ensures the team meets standards of care.

What you will do

• Manage technician and doctor workflow using Smart Flow
• Ensure the Cornerstone schedule is accurate and up to date
• Manage the use of Smart Flow with the team
• Work with lead receptionist to ensure appropriate scheduling
• Perform lead self-evaluations and present them to the Practice Manager monthly
• Train all technicians to meet standards of care and customer service
• Ensure onboarding and phase training is kept up to date
• Ensure the team meets standards of care in medical protocols, customer service, and patient management
• Assume the Manager on Duty role as needed, including weekends and after-hours

Required qualifications

• Minimum of 3 years of experience as a veterinary technician
• At least 1 year in a leadership or supervisory role
• Strong understanding of veterinary medical protocols, patient care, and hospital operations

Nice to have

• Experience using veterinary management software (e.g., SmartFlow, Cornerstone)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan
• Professional development opportunities
• Employee pet discount
• Shift differentials for eligible overnight and weekend hours

About the company

Fox Creek Veterinary Hospital was founded in October 2000 to provide care with up-to-date facilities and equipment. It is an AAHA-Accredited practice.