Veterinary Receptionist

The role

This person will serve as a primary point of contact for clients and help keep the hospital organized and efficient. They will handle client communications, scheduling, and administrative tasks in a busy veterinary environment.

What you will do

• Greeting clients and patients
• Answering a high volume of phone calls
• Scheduling appointments based on patient needs and hospital protocols
• Checking clients and patients in and out
• Collecting payments and processing financial transactions
• Maintaining accurate client and patient information in the medical record
• Managing incoming emails, prescription requests, and medical record requests
• Communicating with veterinarians, technicians, assistants, and other team members
• Obtaining and organizing medical records from other veterinary facilities
• Providing clients with information regarding hospital policies, scheduling, and services

Required qualifications

• Reliable and professional
• Able to work effectively as part of a team
• Excellent verbal and written communication skills
• Provide strong customer service while maintaining professional boundaries
• Comfortable communicating by phone, email, and in person
• Can remain calm, organized, and professional during busy or stressful situations
• Strong attention to detail
• Can follow established hospital protocols
• Can manage multiple tasks and competing priorities in a fast-paced environment
• Comfortable learning veterinary terminology, medications, and basic medical concepts
• Strong computer skills
• Comfortable learning veterinary practice-management software

Nice to have

• Previous veterinary reception experience
• Previous veterinary hospital experience
• Previous medical reception experience
• Other relevant customer service experience

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• Retirement benefits
• Employee discounts on veterinary care and products
• Opportunities for professional development and continued learning

Before you apply

• Candidates must have three or more years of relevant veterinary reception or veterinary client service experience within the last five years to qualify for the sign-on bonus

About the company

Lakewood Animal Hospital is a small animal veterinary practice serving Locust Grove and the surrounding communities. They emphasize high-quality medicine, clear communication, efficiency, teamwork, and exceptional client service.