Veterinary Receptionist

The role

The Veterinary Receptionist will greet clients and patients, manage phone calls, and handle check-outs. This role involves data entry, communicating with clinical staff, and maintaining the reception area.

What you will do

• Greet and check in clients and patients at the front desk
• Collect intake information and confirm appointment details
• Answer and manage a multi-line telephone system
• Perform client check-out including payment processing and scheduling
• Provide customer service to clients experiencing anxiety or distress
• Perform accurate data entry and maintain organized records
• Communicate effectively with clinical staff
• Maintain a clean, organized, and welcoming reception and waiting area

Required qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office
• Comfortable learning new software and workflows
• Reliable, punctual, and professional
• Ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Benefits

• Medical, dental, and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Structured onboarding and mentorship
• Professional development opportunities

About the company

Orchard Road Animal Hospital has been serving the Montgomery, IL community since 1992. It is a full-service AAHA-accredited hospital providing personalized and progressive care.