Veterinary Receptionist

The role

You will serve as the welcoming face at the front desk and the connection between clients and the medical team. You will manage client communications, scheduling, and hospital operations to create a smooth experience for patients and families.

What you will do

• Welcome clients and patients in person and over the phone.
• Manage a multi-line telephone system and respond to questions.
• Listen to client concerns and relay messages to the medical team.
• Approach sensitive conversations with empathy and discretion.
• Schedule appointments, confirm visits, and maintain an appointment book.
• Manage check-in and check-out, process payments, and explain invoices.
• Maintain accurate client and patient records in practice management software.
• Coordinate with the medical team to support patient flow.
• Maintain a clean and organized reception area.
• Follow established hospital policies, procedures, and workflows.

Required qualifications

• At least one year of veterinary reception or veterinary client service experience.
• Experience with veterinary practice management software.
• Familiarity with veterinary terminology, common appointment types, vaccination protocols, and prescription refill workflows.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to remain calm, compassionate, and professional during busy or emotionally difficult periods.
• Comfort working around dogs and cats of varying sizes, breeds, and temperaments.

Nice to have

• Cornerstone experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for eligible full-time employees
• Annual workwear stipend
• Employee pet discounts

About the company

Stevenson Village Veterinary Hospital is a full-service small-animal practice serving Baltimore and surrounding communities. Since 1996, the team has provided high-quality care through preventive medicine, diagnostics, surgery, and dentistry.