Veterinary Receptionist

The role

This person will serve as the primary point of contact for clients and pets. They will manage front desk operations, administrative tasks, and client communications in a clinical setting.

What you will do

• Greet and check in clients and patients
• Verify and update medical records and confirm appointment details
• Answer and manage a multi-line telephone system
• Perform client check-out including processing payments and explaining invoices
• Communicate medical information and care instructions
• Maintain accurate electronic medical records
• Coordinate with veterinarians, technicians, and support staff
• Maintain cleanliness and organization of the reception area and waiting room

Required qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills
• Strong verbal and written communication skills
• Comfortable handling animals of varying sizes, breeds, and temperaments

Nice to have

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical, dental, and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities

About the company

Animal Hospital of Dunedin is a multi-doctor veterinary practice that serves clients and patients they consider family. The hospital focuses on modernizing and advancing alongside the field of veterinary medicine.