Veterinary Receptionist/Assistant

The role

This person will serve as the primary point of contact for clients and pets. They will perform front desk administrative tasks and provide clinical support to veterinarians and technicians.

What you will do

• Greet and check in clients and patients
• Verify and update medical records and confirm appointment details
• Answer and manage a multi-line telephone system
• Perform client check-out including processing payments and scheduling follow-up appointments
• Communicate medical information and care instructions
• Maintain accurate electronic medical records
• Maintain cleanliness of the reception area and waiting room
• Assist veterinarians and vet technicians during examinations, treatments, and surgeries
• Handle and restrain animals safely and compassionately
• Prepare examination rooms and surgical areas

Required qualifications

• Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
• Proven customer service skills
• Strong verbal and written communication skills
• Ability to move between front-desk and clinical duties throughout the shift

Nice to have

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical, dental, and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities

About the company

South Kendall Animal Hospital is dedicated to your pets’ health and wellbeing. The medical team provides veterinary care in Palmetto Bay, Florida.