Veterinary Receptionist

The role

The Veterinary Receptionist serves as the primary point of contact for clients and pets. This role involves administrative tasks and managing client interactions in a clinical setting.

What you will do

• Greet and check in clients and patients
• Verify and update medical records and confirm appointment details
• Answer and manage a multi-line telephone system
• Perform client check-out including processing payments and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions
• Maintain accurate electronic medical records
• Coordinate with veterinarians, veterinary technicians, and support staff
• Maintain cleanliness and organization of the reception area and waiting room

Required qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills
• Strong verbal and written communication skills
• Comfortable handling animals of varying sizes, breeds, and temperaments

Nice to have

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

About the company

Highland Animal Hospital is a community dedicated to the well-being of pets and their families located in Needham, MA. The team combines compassionate care with cutting-edge medicine.