Lead Veterinary Receptionist

The role

The Lead Veterinary Receptionist serves as the primary point of contact for clients and pets. This role manages front desk operations and supervises reception staff.

What you will do

• Manage front desk operations and ensure a welcoming environment.
• Supervise and train reception staff.
• Schedule appointments, manage patient records, and handle billing inquiries.
• Address client concerns with empathy and professionalism.
• Collaborate with veterinary staff to streamline operations.
• Greet clients and pets, complete sign-in, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting and handle payments.
• Answer client calls for appointments, inquiries, and medication refills.
• Make outbound calls for appointment reminders and follow-ups.
• Maintain cleanliness and organization.

Required qualifications

• Minimum 2 years of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills
• Strong verbal and written communication skills
• Comfortable handling animals of varying sizes, breeds, and temperaments

Nice to have

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

About the company

LaFayette Veterinary Clinic is a small animal practice in LaFayette, NY, serving the community for over 34 years. The team includes five veterinarians, licensed veterinary technicians, assistants, and receptionists.