Veterinary Receptionist

The role

This person will serve as the primary point of contact for clients and pets. They will manage front desk operations, administrative tasks, and client communications in a clinical setting.

What you will do

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications and maintain patient flow
• Maintain cleanliness and organization of the reception area and waiting room

Required qualifications

• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills
• Strong verbal and written communication skills
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

Nice to have

• Minimum 3 years of experience as a veterinary receptionist
• Experience with veterinary practice management software; ezyVet preferred

Benefits

• 401(k) plan
• Professional development opportunities
• Employee pet discount

About the company

Pure Paws Veterinary Care of Hell's Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice located in Manhattan. The practice provides personalized wellness plans and advanced diagnostic care.