Veterinary Receptionist

The role

The Veterinary Receptionist will greet clients and patients, manage phone calls, and handle check-outs. This role involves data entry, communicating with clinical staff, and maintaining the reception area.

What you will do

• Greet and check in clients and patients at the front desk
• Collect intake information and confirm appointment details
• Answer and manage a multi-line telephone system
• Perform client check-out including payment processing and scheduling
• Provide customer service to clients experiencing anxiety or distress
• Perform data entry and maintain records in the practice management system
• Communicate with clinical staff to relay messages and flag urgent situations
• Maintain a clean and organized reception and waiting area

Required qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office
• Comfortable learning new software and workflows
• Reliable, punctual, and professional
• Ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Nice to have

• Experience in a veterinary clinic, animal care facility, or medical office
• Familiarity with veterinary or medical terminology
• PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet)

Benefits

• Medical, dental, and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Structured onboarding and mentorship
• Professional development opportunities
• Employee pet discount

About the company

Onion River Animal Hospital is an AAHA Accredited and Fear Free Certified practice in Central Vermont that has served the area for over 35 years.