Veterinary Receptionist

The role

You will be the main contact for clients and their pets at the front desk. You will check in clients, handle phone calls and appointments, process payments, and keep medical records up to date.

What you will do

• Greet and check in clients and patients, verify and update medical records, and confirm appointments
• Answer and manage a multi-line phone system for scheduling, refill requests, vaccination records, and general questions
• Check out clients, process payments, post charges, explain invoices, and schedule follow-ups
• Communicate medical information and care instructions with compassion, including end-of-life discussions
• Maintain accurate electronic medical records and timely data entry in the practice management system
• Coordinate with veterinarians, technicians, and staff to relay messages, flag urgent cases, and keep patient flow efficient
• Keep the reception area and waiting room clean and organized

Required qualifications

• At least 1 year of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payment processing
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

Nice to have

• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical, dental, and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

Before you apply

• Payment is set by the candidate's skills, experience, and qualifications

About the company

Broad River Animal Hospital is locally owned and operated by Dr. Kathleen Allison and Dr. Sue Reinecke. They have practiced veterinary medicine and surgery for a combined 45+ years in Weaverville and Asheville.