Lead Veterinary Receptionist

The role

You will be the first point of contact for veterinary clients at the front desk. You will check clients in, manage appointments and payments, and answer calls.

What you will do

• Greet clients and their pets, complete the sign-in process, confirm appointment details, and escort clients to exam rooms
• Handle payments, process credit and debit cards, and account accurately for service and product sales
• Schedule future appointments
• Answer client calls about appointments, hospital inquiries, and medication refills
• Make outbound calls for appointment reminders and follow-ups
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior
• Help keep the front desk clean and organized for a positive client experience

Required qualifications

• Strong organizational and multitasking skills
• Ability to stay calm, professional, and positive
• Passion for animal care
• Customer service experience in a fast-paced environment
• Clear communication

Nice to have

• Previous experience as a veterinary receptionist or medical office assistant

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan
• Professional development opportunities

About the company

Orlando Vets Eastwood is a patient and client-centered animal hospital in Orlando. It came under new management in 2019 and says its level of medicine and service has not changed.