Veterinary Receptionist

The role

You will be the front desk contact at a veterinary hospital. You will greet clients, manage appointments and calls, and handle payments and invoicing.

What you will do

• Greet clients and their pets, complete sign-in, and confirm appointment details.
• Relay key information between clients and clinical staff.
• Handle incoming calls for appointments, care questions, and prescription refills.
• Make outbound calls for appointment reminders and follow-up care.
• Process payments, manage invoicing, and schedule future appointments.
• Understand and explain common vaccines, lab tests, procedures, and veterinary terms.
• Help keep the reception area clean, organized, and client-ready, including occasional pet-related clean-up.

Required qualifications

• 2+ years of front desk or client-facing customer service experience.
• Warm and welcoming approach to every interaction.
• Ability to maintain a calm, professional, and positive demeanor.

Benefits

• Medical, dental, vision, and retirement benefits for full-time team members.
• Employee pet discount.
• Paid holidays and PTO.
• 401(k) with a company contribution.
• Hands-on training and mentorship for long-term growth across hospital roles.

Before you apply

• Medical, dental, vision, and retirement benefits apply to full-time team members.

About the company

Petersen Pet Hospital is an 8-doctor small animal practice in Hiawatha, Iowa. It is AAHA Accredited and Fear Free, with a focus on low-stress visits.