Veterinary Receptionist

The role

The veterinary receptionist is the main point of contact for clients and their pets at Cainhoy Veterinary Hospital. The role covers scheduling, check-in and check-out, phone calls, medical records, and coordination with the veterinary team.

What you will do

• Greet and check in clients and patients, verify and update medical records, and confirm appointments
• Answer and manage a multi-line phone system for scheduling, prescription refills, vaccination records, and hospital information
• Perform client check-out, process payments, post charges, explain invoices, and schedule follow-up visits
• Communicate medical information and care instructions compassionately, including euthanasia scheduling and end-of-life discussions
• Maintain accurate medical records in the EMR and practice information management system
• Coordinate with veterinarians, technicians, and staff to relay client messages, flag urgent cases, and keep patient flow efficient
• Keep the reception area and waiting room clean and organized

Required qualifications

• At least 1 year of experience as a veterinary receptionist
• Experience with veterinary practice management software
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payment processing
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

Nice to have

• Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software

Benefits

• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities

Before you apply

• The 1-year experience requirement is listed as required

About the company

Cainhoy Veterinary Hospital opened in February 2021 as a full-service veterinary hospital in the Cainhoy Historic District in Charleston, SC. It serves dogs and cats in the surrounding area.