Veterinary Receptionist

The role

You will be the main point of contact for clients and their pets at the front desk. You will manage check-in and check-out, phone calls, appointments, payments and medical records.

What you will do

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system for scheduling, prescription refills, vaccination records and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices and scheduling follow-up appointments
• Communicate medical information, diagnoses and care instructions accurately and compassionately, including euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records and ensure timely data entry in the practice information management system
• Coordinate with veterinarians, veterinary technicians and support staff to relay client communications, flag urgent cases and keep patient flow efficient
• Maintain cleanliness and organization of the reception area and waiting room

Required qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds and temperaments, including fearful or reactive patients
• Experience managing high-volume front desk operations
• Calm and composed presence under pressure

Nice to have

• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet

Benefits

• Medical, dental and vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities

About the company

4 Paws Animal Clinic is a full-service animal hospital offering emergency treatment as well as routine medical, surgical and dental care. The clinic is described as comfortable, kid-friendly and calm.