Lead Veterinary Receptionist

The role

Greet and check in clients and their pets, manage appointments, calls and payments, and explain common veterinary care in plain terms. The role also helps keep the front desk clean and ready for visitors.

What you will do

• Greet clients and pets, complete sign-in, and confirm appointment details.
• Escort clients to exam rooms and relay key information between clients and clinical staff.
• Handle incoming calls for appointments, care questions, and prescription refills.
• Make outbound calls for appointment reminders and follow-up care.
• Process payments, manage invoicing, and schedule future appointments.
• Explain common vaccines, lab tests, procedures, and veterinary terminology clearly.
• Help keep the space clean, organized, and client-ready, including occasional pet-related clean-up.

Required qualifications

• Previous experience in a veterinary office.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics, such as end-of-life care and financial discussions, with empathy.
• Ability to maintain a calm, professional, and positive demeanor.
• Evening and rotating weekend availability.

Benefits

• Medical, dental, and vision benefits.
• Employee pet discount.
• Paid time off.
• 401(k) with company contribution.
• $1,000 employee referral bonus for referring a new team member.
• Hands-on training and mentorship for long-term growth across hospital roles.

Before you apply

• Previous veterinary office experience is required.

About the company

Lovejoy Veterinary Hospital & Urgent Care opens in November 2026 and will provide general practice and urgent veterinary care in Boston's historic North End. The company operates or partners with 180+ hospitals across the country.