Veterinary Receptionist

The role

You will be the first point of contact for veterinary clients at the front desk. You will greet clients and pets, handle appointments, payments and calls, and help keep the reception area clean and organized.

What you will do

• Greet clients and their pets, complete appointment sign-in, confirm details, and escort clients to exam rooms.
• Account for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
• Answer client calls about appointments, hospital inquiries, and medication refills.
• Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Required qualifications

• Customer service experience.
• Ability to work in a fast-paced environment.
• Clear communication.
• Passion for animal care.
• Comfort discussing sensitive topics such as end-of-life care and financial discussions, with empathy.
• Ability to maintain a calm, professional, and positive demeanor.
• Basic knowledge of veterinary terminology and procedures.

Nice to have

• Previous experience in a veterinary office.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan.
• Professional development opportunities.
• Employee pet discount.

About the company

Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice with over 50 years of service to its community. It operates an 11,000 square foot main facility with ultrasound, dental, endoscopy, surgery, and radiology suites.