Veterinary Receptionist

The role

You will be the main point of contact for clients and their pets at Dwight Veterinary Clinic. The role covers check-in, scheduling, phones, check-out and medical records, and includes sensitive conversations such as euthanasia scheduling.

What you will do

• Greet and check in clients and patients, verify medical records and confirm appointments
• Answer and manage a multi-line phone system for scheduling, refills, vaccination records and hospital information
• Handle client check-out, payments, invoices and follow-up scheduling
• Communicate medical information and care instructions with compassion, including in sensitive situations
• Maintain accurate electronic medical records and timely data entry in the practice system
• Coordinate with veterinarians, technicians and support staff, and flag urgent cases
• Keep the reception area and waiting room clean and organized

Required qualifications

• At least 1 year of experience as a veterinary receptionist
• Experience managing high-volume front desk operations
• Knowledge of veterinary medical terminology, vaccination protocols and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records and payment processing
• Proven customer service skills with composure and accuracy
• Strong verbal and written communication, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds and temperaments, including fearful or reactive patients

Nice to have

• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet

Benefits

• Medical, dental and vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities

About the company

Dwight Veterinary Clinic has a friendly, skilled support team focused on giving its doctors and medical staff the tools to provide excellent care. The hospital offers diagnostic and preventative services, digital radiography, digital dental radiography and a companion therapeutic laser.