Lead Veterinary Receptionist

The role

You will be the front desk lead at a new veterinary hospital, greeting clients and their pets, handling calls and appointments, and processing payments. The role also includes escorting clients to exam rooms and helping keep the space clean and welcoming.

What you will do

• Greet clients and pets, complete sign-in, and confirm appointment details.
• Escort clients to exam rooms and relay key information between clients and clinical staff.
• Handle incoming calls about appointments, care questions and prescription refills.
• Make outbound calls for appointment reminders and follow-up care.
• Process payments, manage invoicing and schedule future appointments.
• Explain common vaccines, lab tests, procedures and veterinary terminology clearly.
• Help keep the space clean, organized and client-ready, including occasional pet-related clean-up.

Required qualifications

• Previous experience in a veterinary office.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics such as end-of-life care and financial discussions, with empathy.
• Ability to maintain a calm, professional and positive demeanor.

Benefits

• Medical, dental and vision benefits.
• Employee pet discount.
• Paid time off.
• 401(k) with a company contribution.
• $1,000 employee referral bonus for referring a new team member.
• Hands-on training and mentorship for long-term growth across roles in the hospital.

Before you apply

• Previous veterinary office experience is required.

About the company

Lovejoy Veterinary Hospital & Urgent Care will bring general practice and urgent veterinary care to Boston's North End when it opens in November 2026. The employer is part of a network of 180+ partner hospitals across the country.