Veterinary Receptionist

The role

Greet and check in clients and patients, answer phones, and handle check-out and scheduling at a veterinary clinic. The role supports clients, including those who are worried or upset about their pet's health.

What you will do

• Greet and check in clients and patients, collect intake information, and confirm appointment details
• Answer and manage a multi-line phone system, directing calls and answering questions about scheduling and services
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide calm, compassionate service to clients who are anxious, distressed, or receiving difficult news about their pet
• Enter data accurately and keep records in the practice management system after training
• Relay messages to clinical staff and flag urgent situations
• Keep the reception and waiting area clean, organized, and welcoming

Required qualifications

• At least 1 year of front desk, receptionist, or customer service experience in a medical, dental, urgent care, veterinary, or high-volume service environment
• Strong customer service skills, with verbal and written communication, active listening, and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; able to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Nice to have

• Experience in a veterinary clinic, animal care facility, or medical office
• Familiarity with veterinary or medical terminology
• Experience with PIMS software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet)

Benefits

• Medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount

Before you apply

• Veterinary-specific knowledge is not required; onboarding and training are provided
• Candidates with transferable experience from adjacent fields are considered

About the company

Topaz Vet Clinic is an AAHA-accredited, 4-doctor veterinary practice. The team describes itself as smaller and focused on growth, learning, and compassion.