Veterinary Receptionist

The role

This person will serve as the primary point of contact for clients and pets. They will manage front desk operations and administrative tasks in a clinical setting.

What you will do

• Greet and check in clients and patients
• Verify and update medical records
• Confirm appointment details using practice management software
• Answer and manage a multi-line telephone system
• Perform client check-out including processing payments and explaining invoices
• Communicate medical information and care instructions
• Maintain accurate electronic medical records
• Coordinate with veterinarians, veterinary technicians, and support staff
• Maintain cleanliness and organization of the reception area and waiting room

Required qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills
• Strong verbal and written communication skills
• Comfortable handling animals of varying sizes, breeds, and temperaments

Nice to have

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off for full-time employees
• 401(k) plan for full-time employees
• Professional development opportunities

About the company

Watson's Friends Animal Hospital is a center of care and wellness for pets inspired by a Labrador Retriever named Watson. The practice features state of the art technology and a Surgery Suite.