Veterinary Patient Care & Medical Liaison

The role

This person will bridge communication between clients, veterinarians, technicians, pharmacies, and the patient-care team. They will ensure medical follow-up tasks are completed accurately and timely.

What you will do

• Coordinate prescription and medication refill requests.
• Communicate with veterinarians regarding medications requiring medical approval.
• Process and follow up on outside and online pharmacy requests.
• Complete medical callbacks and patient follow-up communications.
• Assist with communicating laboratory results and veterinarian recommendations as directed by the medical team.
• Track outstanding medical communications to ensure clients receive appropriate follow-up.
• Contact clients regarding overdue medical recommendations or required follow-up care.
• Help coordinate rechecks and follow-up appointments when appropriate.
• Document all client communications accurately in the patient’s medical record.
• Review incoming medical records and route important information to the appropriate team member.

Required qualifications

• Strong understanding of veterinary terminology, medications, preventative care, diagnostics, and common treatment recommendations.
• Excellent telephone and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable managing multiple open tasks and following them through completion.
• Ability to communicate professionally with clients regarding medical information while recognizing when questions must be escalated to a veterinarian.
• Detail-oriented with strong medical-record documentation skills.

Nice to have

• 3+ years of veterinary medicine experience
• Previous veterinary assistant, technician, LVT/RVT/CVT, or experienced veterinary CSR background
• Experience working with veterinary practice-management software

Benefits

• medical, dental, and vision coverage
• 401(k) retirement plan
• paid time off
• paid holidays
• access to employee assistance program

About the company

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. They combine clinical insight with operational strength to give their teams support, tools, and structure.