Armistead Avenue Veterinary Hospital - CSR

The role

The Client Service Representative creates a positive impression for clients and pets. This person manages client communications, maintains records, and assists the veterinary team.

What you will do

• Greet clients and patients warmly
• Complete patient check-in and check-out
• Maintain client communications via phone, email, and mail
• Schedule, confirm, and forward book appointments
• Communicate hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages
• Handle sensitive situations with tact and professionalism
• Maintain accurate patient records
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits
• Fill veterinary prescriptions and provide instructions to clients
• Assist with over-the-counter product sales and maintain inventory

Required qualifications

• High school diploma or equivalent
• Basic computer proficiency including email, practice management software, Microsoft Office applications, and basic scheduling tools
• Accurate data entry and record-keeping skills
• Able to perform basic math for cash handling, billing, and appointment management
• Manual dexterity required for typing, filing, and handling patients or supplies
• Strong written and verbal communication skills
• Ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods
• Professional, neat appearance consistent with hospital standards

Nice to have

• Previous experience working with animals
• Veterinary or animal care background

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Access to employee assistance program

About the company

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. They combine clinical insight with operational strength to support their teams.