CSR - Colonial Animal Hospital

The role

The Client Service Representative delivers service in person and over the phone. This role manages client communications, maintains records, and assists the veterinary team.

What you will do

• Greet clients and patients warmly
• Complete patient check-in and check-out
• Maintain client communications via phone, email, and mail
• Schedule, confirm, and forward book appointments
• Communicate about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages
• Handle sensitive situations with tact and professionalism
• Maintain accurate patient records
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits
• Fill veterinary prescriptions accurately
• Assist with over-the-counter product sales and maintain inventory

Required qualifications

• High school diploma or equivalent
• Basic computer proficiency including email, practice management software, Microsoft Office applications, and basic scheduling tools
• Accurate data entry and record-keeping skills
• Able to perform basic math for cash handling, billing, and appointment management
• Manual dexterity required for typing, filing, and handling patients or supplies
• Strong written and verbal communication skills
• Ability to provide professional, empathetic, and client-focused service
• Ability to lift and carry up to 50 pounds
• Safely handle animals up to 130 pounds
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods
• Professional, neat appearance consistent with hospital standards

Nice to have

• Previous experience working with animals
• Veterinary or animal care background

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Access to employee assistance program

About the company

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. They combine clinical insight with operational strength to support their teams.