Partner Success Manager - New Vertical

The role

You will serve as a trusted advisor to school district leadership to ensure smooth program performance and drive service expansions. You will analyze transit performance data and manage contract renewals for the Student Transit vertical.

What you will do

• Build Trusted Partner Relationships as the primary point of contact for school district leadership
• Analyze daily, weekly, and long-term transit performance data to improve routing and efficiency
• Partner with customers to negotiate complex contract renewals and service expansions
• Build strong internal partnerships with product, operations, deployment, and marketing teams
• Deliver clear presentations to audiences ranging from school boards to frontline transit staff
• Help establish best practices, success metrics, and operational workflows

Required qualifications

• Minimum of 2 years of client-facing experience
• Comfortable diving into operational data and translating numbers into strategic narratives
• Ability to thrive in fast-paced, high-growth settings with ambiguity
• Exceptional written and verbal presentation skills
• Willingness to travel around 50% of the time

Nice to have

• Prior experience in transit, education, or public sector sales/CS

Benefits

• Comprehensive health coverage
• Low-cost dental and vision plans
• 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Mental health benefits
• Pet insurance
• Other wellness perks
• 20 days of paid time off (PTO) annually

About the company

Via is using technology to transform transportation around the world. They aim to change daily commutes and reduce the collective environmental footprint.