City Operations Manager (German-speaking)

The role

You will lead daily on-demand RMV service operations in the greater Frankfurt area. You will use data, technology, AI, and automation to optimize field teams and service reliability.

What you will do

• Run daily onsite operations for safe and reliable transportation.
• Drive continuous optimization using data, technology, AI, and automation.
• Lead AI projects from idea to implementation.
• Make real-time decisions on fleet, driver supply, compliance, and rider needs.
• Guide and support drivers and build relationships.
• Turn rider and community feedback into actionable improvements.
• Act as a bridge between partners, drivers, and central teams.

Required qualifications

• Operationally experienced in people management, logistics, customer service, or other process-oriented work.
• Relationship-oriented and a strong communicator.
• Hands-on and proactive.
• Data-driven, structured, and digitally savvy.
• Tactical and strategic.
• Proficiency level of at least C1 in both German and English.
• Valid drivers license in Germany, class B.

Benefits

• International team
• Company pension scheme (bAV) with a 20% employer contribution
• Urban Sports Club membership
• 30 days of vacation per year

About the company

Via has the mission to improve transportation and mobility around the world.