Partner Success Manager - New Vertical

The role

You will serve as a trusted advisor to school district leadership to ensure smooth program performance and drive service expansions. You will analyze transit performance data and build relationships to drive long-term renewals.

What you will do

• Serve as the primary point of contact for school district leadership, transportation directors, and operators.
• Analyze daily, weekly, and long-term transit performance data to provide actionable recommendations.
• Partner with customers to negotiate complex contract renewals and service expansions.
• Build internal partnerships with product, operations, deployment, and marketing teams.
• Deliver presentations and operational updates to audiences ranging from school boards to frontline transit staff.
• Help establish best practices, success metrics, and operational workflows.

Required qualifications

• Early in career with exposure to client-facing work in sales, business development, customer success, account management, consulting, or B2G/education tech.
• Comfortable diving into operational data and translating numbers into strategic narratives.
• Ability to take ownership and solve problems proactively in fast-paced settings.
• Willingness to travel around 50% of the time.
• Exceptional written and verbal presentation skills.

Nice to have

• Prior experience in transit, education, or public sector sales/CS

Benefits

• Comprehensive health coverage
• Low-cost dental and vision plans
• 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Mental health benefits
• Pet insurance
• Other wellness perks
• 20 days of paid time off (PTO) annually

About the company

Via is using technology to transform transportation around the world.