Senior Partner Success Manager

The role

You will own the success of advanced transportation systems across a portfolio of partners. You will act as a trusted advisor to city and agency leadership to drive service outcomes and revenue growth.

What you will do

• Own the success of advanced transportation systems across a portfolio of partners
• Serve as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to partners
• Translate partner ideas and community needs into revenue opportunities
• Build long-term relationships by identifying pain points and delivering solutions
• Lead analysis of service performance data to drive strategic decisions
• Independently lead multi-year and complex contract renewals and service expansions
• Manage high-stakes negotiations with senior stakeholders
• Champion new products and capabilities internally

Required qualifications

• 7+ years of relevant work experience in a client-facing role
• Track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
• Fluency in French and English

Benefits

• Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work
• A Group RRSP & DPSP with a company match
• Standard and extended job-protected parental leave options with company-paid health benefits
• Additional wellness benefits including 24/7 virtual medicine, mental health practitioner coverage, and EAP
• 20 days of paid time off (PTO) annually
• Paid provincial statutory holidays

About the company

Via is a transportation technology and service provider that serves as the technology backbone for modern transit networks. The company aims to create public transportation systems that provide greater access to jobs, healthcare, and education.