Senior Partner Success Manager

The role

You will build and maintain customer relationships to drive long-term revenue growth. You will serve as a strategic advisor to partners and advocate for their needs internally to expand service scope.

What you will do

• Own the success of transportation services across your partner portfolio.
• Serve as a primary point of contact for partner leadership and key stakeholders.
• Drive revenue growth by securing renewals, expanding contracts, and landing upsells.
• Act as a trusted advisor to partners.
• Translate partner needs into concrete service improvements.
• Analyze service performance data on a daily, weekly, and long-term basis.
• Advocate internally for partners to champion new products and capabilities.

Required qualifications

• 6+ years of relevant work experience, including experience working directly with clients.
• Ability to draw conclusions from complex datasets.
• Comfortable with frequent travel.

Nice to have

• Tableau expert

Benefits

• Comprehensive health coverage
• Low-cost dental and vision plans
• 401(k) with a generous company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Mental health benefits
• Pet insurance
• Other wellness perks
• 20 days of paid time off (PTO) annually

About the company

Via builds technology to transform transportation and create modern, efficient public transportation systems. Founded in 2012, the company builds solutions to digitize and automate entire transportation networks.