Director of IT & Infrastructure

The role

You will lead the global IT team, systems, and infrastructure to support employees and operations. This includes managing identity and access, corporate networks, enterprise applications, and facility setups for new transit service launches.

What you will do

• Lead the global IT team and develop an actionable IT roadmap.
• Oversee employee IT support across offices, remote teams, and operational sites.
• Manage identity and access using Okta, SSO, and application provisioning.
• Oversee corporate networks, Wi-Fi, internet connectivity, and remote access.
• Deliver Network TaaS launch readiness including facility setup and onsite installations.
• Manage the endpoint and asset lifecycle including deployment and disposal.
• Oversee enterprise applications including Google Workspace, Slack, Jira, and Confluence.
• Build workflows through automation and AI agents.
• Support practical AI adoption and tool administration.
• Manage technology spending, budgets, and vendor relationships.

Required qualifications

• 10+ years in corporate IT or infrastructure
• 4+ years managing teams
• Experienced in identity and access management
• Experienced in SaaS administration
• Experienced in endpoint management
• Experienced in networking
• Experienced in IT service delivery
• Comfortable delivering technology infrastructure for new offices or operational sites
• Skilled at improving processes through APIs, integrations, and automation
• Experience applying AI to internal support or employee workflows
• Experience managing budgets, negotiating with suppliers, and improving spending
• Clear communicator

Nice to have

• Experience in a global technology company
• Familiarity with Okta, Google Workspace, Cisco Meraki, and Freshservice, or comparable platforms

Benefits

• Comprehensive health coverage
• Low-cost dental and vision plans
• 401(k) with a generous company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Mental health benefits
• Pet insurance
• Other wellness perks
• 20 days of paid time off (PTO) annually

About the company

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Their platform serves as the technology backbone for modern transit networks.