General Manager of Launch

The role

You will launch new complex services across markets by managing technology and operational transitions. You will lead a 30+ frontline team and manage partner relationships to ensure service performance.

What you will do

• Own and manage launch of new Via services, from technology implementation to operational setup
• Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
• Translate weekly and monthly performance data into decisions
• Lead a 30+ team of field operators and drivers during the launch transition
• Hire, develop and train frontline leaders
• Own Via's relationship with the transit agency partner
• Represent Via to community stakeholders, local officials, and riders
• Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
• Identify and execute cost and efficiency improvements
• Influence the product roadmap for Via's newest product lines

Required qualifications

• Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability
• Demonstrated ability to lead big projects and develop teams
• Ownership mentality
• Leadership instinct and experience
• Effective at managing multiple tasks simultaneously
• Attention to detail and operational judgment
• Partner and stakeholder sophistication
• Mission alignment
• Flexible and adaptable

Benefits

• free medical plans
• 401K matching
• catered lunch on Wednesdays
• many other perks

About the company

Via is using technology to transform transportation around the world. They aim to change daily commutes and reduce humanity's collective environmental footprint.