Supplier Support Specialist 1

The role

The Supplier Support Specialist supports beverage suppliers with sales data collection services and reporting solutions. This role works in a team setting to provide support for a designated group of customers.

What you will do

• Establish a positive, professional and trustworthy relationship with customers.
• Help customers work towards efficient usage of software.
• Build strong supplier relationships by providing responsive support.
• Address concerns and connect customers with appropriate internal resources.
• Help customers understand the quality and reliability of data.
• Ensure customer concerns are addressed in a timely manner.
• Prioritize daily, weekly and monthly responsibilities.

Required qualifications

• Strong analytical and reasoning skills
• Ability to communicate clearly and effectively
• Excellent organizational skills
• Strong computer skills, including proficiency with Microsoft excel and business software applications

Nice to have

• At least one year of customer support experience
• Bachelor's or associate degree
• Beverage industry knowledge

Benefits

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Before you apply

• Applicants must be legally authorized to work in the location of the position.

About the company

Vermont Information Processing (VIP) is a data processing and technology company powering the beverage distribution industry. They build systems that suppliers, distributors, and retailers rely on for order management, compliance, pricing, and business intelligence.