Product Support Specialist

The role

The Product Support Specialist will maintain data accuracy and provide support to Partners through data management. This role involves resolving customer issues and following operational workflows.

What you will do

• Accurately input and update data in accordance with established policies & procedures.
• Verify data accuracy and consistency by cross-referencing it with source documents.
• Assist in resolving data discrepancies and issues, ensuring timely resolution.
• Work closely with your team to enhance data management processes and efficiency.
• Maintain and organize databases for easy access and retrieval of critical information.
• Stay up-to-date on product features and changes, and develop a deep understanding of our product and its capabilities.
• Collaborate with cross-functional teams, including product and engineering, to resolve more complex customer issues.

Required qualifications

• 2+ years of experience in customer support or related fields
• A college degree or higher is required
• Experience with hourly work and data entry required
• Exceptional communication skills, both written and verbal
• Strong problem-solving and critical-thinking abilities
• Customer-focused and empathetic approach to support
• Ability to work alone or collaboratively in a team-based environment
• Strong attention to detail and accuracy in record-keeping
• Ability to manage multiple tasks simultaneously
• Experience with operational data and data reporting workflows
• Ability to learn new technologies quickly and independently

Nice to have

• ideally in a SaaS or a technology company

About the company

Viral Nation is a fast-growing SaaS company that provides innovative solutions to help customers achieve business goals. They specialize in building social-first ecosystems for brands to connect with the modern consumer journey.