Director, Client Services (Influencer Marketing)

The role

The Director, Client Services leads portfolio-level strategy and revenue performance. This person manages senior account leaders and builds senior-level client relationships to drive growth and delivery excellence.

What you will do

• Leads portfolio-level strategy and revenue performance.
• Lead forecasting, planning, and resourcing.
• Build and maintain trusted senior-level client relationships.
• Lead the development of major client proposals.
• Ensure consistent, high-quality delivery across all assigned accounts.
• Partner with PMO on new scopes.
• Proactively manage portfolio risks, staffing gaps, and escalations.
• Champion operational consistency, process adoption, and cross-functional collaboration.
• Influence the development of scalable systems, workflows, and client service standards.
• Lead, develop, and performance-manage senior account leaders.

Required qualifications

• 8+ years of experience in client services or account management.
• Proven track record of developing, maintaining and growing strong relationships with key clients.
• Experience overseeing key account metrics, including client satisfaction, revenue growth, and profitability.
• Ability to lead and develop high-performing teams in a fast-paced environment.

Nice to have

• experience within a media, digital or social/influencer agency environment

Benefits

• comprehensive benefits and total rewards package

About the company

Viral Nation specializes in building social-first ecosystems for brands to connect with the modern consumer journey. They offer a fluid, creative, and growth-oriented environment.