Voice Specialist

About the job

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Voice traffic is one of the most technically demanding areas of the Vonage network — combining SIP protocol complexity, real-time quality measurement, and multi-region carrier relationships. As a Voice Specialist, you will be the subject matter expert for voice routing quality and configuration, working alongside the broader Technical Routing & Quality team to ensure Vonage voice services meet the highest standards of reliability and performance. Your key responsibilities: - Own the configuration, testing, and ongoing optimization of voice routing across global supplier connections on both…