Senior Business Operations Specialist

The role

The Senior Business Operations Specialist will support the Engineering team to drive operational excellence and efficiency. This role involves leading financial planning, managing spend governance, and maintaining KPI governance.

What you will do

• Lead Engineering financial planning including annual budgets, operating plans, and forecasts.
• Manage spend governance, cost-center ownership, and purchase requests.
• Produce variance analysis and forecasts by reconciling actuals against budget.
• Manage vendors and purchase commitments including purchase orders, contracts, and invoices.
• Maintain KPI governance by defining metric owners and reporting standards.
• Drive action tracking and follow-through for decisions and deadlines.
• Maintain operational documentation and controls.
• Manage risks and escalations by assessing business impact and proposing mitigation.

Required qualifications

• Excellent English skills.
• Proficiency in Excel/Google Sheets, SQL, and data visualization tools (e.g., PowerBI, Tableau, Looker).
• Demonstrated financial and accounting capability through prior experience in financial planning, business operations, accounting, or finance.
• Working knowledge of accruals, expense recognition, budgeting, forecasting, and variance analysis.
• Clear, proactive communication with technical and non-technical stakeholders.
• Exceptional attention to detail and a disciplined approach to validating data.
• Ability to manage multiple initiatives, establish priorities, and meet deadlines.
• Comfortable operating in an ambiguous, fast-paced environment.
• Proactive, curious, and willing to challenge the status quo.

About the company

Vonage is a global cloud communications leader. They provide programmable-based unified communications, contact center solutions, and communications APIs to brands like Airbnb, Viber, WhatsApp, and Snapchat.