Field Engineer – ACC/AJO

The role

This is a customer-facing technical advisory role providing support to Clients and Implementation Partners for implementing Adobe Campaign solutions. The consultant gathers business requirements, provides expert guidance on customized solutions, and performs quality checks to ensure implementation follows industry best practices.

What you will do

• Act as a lead point of contact for Customer engagements.
• Build trusted advisor relationships with Clients and Implementation Partners.
• Gather, document and guide client business requirements and technical requirements.
• Review customized solution design and implementation strategies.
• Validate implementation and follow through on issues until resolved.
• Troubleshoot and reproduce technical problems and define workarounds.
• Identify gaps, highlight risks and document recommendations.
• Provide advisory to stakeholders with industry best practices.
• Assist with enablement and desk-side coaching on product features.
• Manage multiple client engagements simultaneously.

Required qualifications

• 6-8 yrs. of overall experience as a client-facing consultant.
• Working experience in Adobe Journey Optimizer (AJO) and ACC.
• Hands-on experience building customer journey Campaigns, workflows.
• Setting up source connectors and ingesting data.
• Understanding of segments in AEP and leveraging these segments in building journey.
• Triggering journeys and activations based on segments and profiles.
• Implementing journey automations, actions and messages and integrating with destinations like CRM, email, etc.
• Experience developing, debugging and optimizing workflows, journey.
• Creating journey templates, editing existing ones and deployment.
• Experience in Campaign module (batch and triggered).
• Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation and personalization.
• Understanding data structures such as JSON, Data Tables and Streaming data flows.

Nice to have

• Knowledge of HTML DOM manipulation and page load events a plus

Benefits

• Opportunity to work with exciting brands around the world.
• Prioritised career development.
• Help to grow your skills.

About the company

WPP Enterprise Solutions designs, builds, and operates growth systems for competitive businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.