Consultant Senior - Transformation, Marketing & Expérience Client (F/H)

The role

The Consultant Senior will work on high-stakes transformation, customer experience, CRM, AI, or change management projects for B2C and B2B clients. You will define strategic visions, design engagement strategies, and pilot operational implementations.

What you will do

• Define strategic vision and roadmaps
• Identify innovative opportunities and use cases
• Design engagement strategies and customer journeys and measure impacts
• Rethink processes and organizations, especially regarding AI integration
• Lead operational implementation of initiatives from launch to scaling
• Support client teams in change and tool adoption
• Measure performance and ROI

Required qualifications

• At least 5 years of experience in transformation, change management, marketing, and customer experience
• Leadership, analytical spirit, and ability to synthesize complex issues
• Solid methodological bases including strategic framing, roadmap definition, and use case construction
• Good knowledge or interest in AI topics
• Ability to adapt quickly to varied and demanding contexts
• Curious and proactive
• Fluent English

Nice to have

• Experience in consulting

Benefits

• Rapid skill development through diverse strategic projects
• 360 degree vision of customer experience and organizational transformation
• Access to AI tools to boost creativity and efficiency
• Enthusiastic, benevolent, and cohesive team

About the company

WPP Enterprise Solutions designs, builds, and operates growth systems for competitive businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.